Privacy Policy

Last updated: 2026-05-23

At Copains, the protection of your personal information is important. This policy explains what information we collect, how we use it, with whom it may be shared, and what your rights are.

1. Collection of Personal Information

When you use the Buddies site or submit an order to create a website, we may collect the following information:

• first and last name;
• Name of your store, business, or project.
• city;
• telephone number;
• email address;
• information related to your website request;
• Choice of plan, selected options, and content preferences.
• basic technical data, such as IP address, cookies and browsing data necessary for the proper functioning of the website.

This information is collected when you fill out a form, submit an order, contact us, or browse our site.

2. Use of Information

The information collected is used only to:

• process your request or order;
• contact you about your project;
• prepare your website;
• send information related to payment, project start-up, and next steps;
• improve the functioning of the site;
• respond to your questions or requests for support;
• send you news or promotions, only if you have consented to it.

3. Newsletter and marketing communications

If you subscribe to our newsletter or agree to receive promotional communications, your email address is retained until you unsubscribe.

You can unsubscribe at any time using the link provided in the emails or by contacting us directly at:

hello@simon-gagnon.com

4. Information Sharing

Buddies does not sell your personal information.

However, your information may be shared with certain vendors only when necessary to provide our services, including:

• Stripe, for payment processing;
• tools for sending emails or forms;
• web hosting providers;
• tools needed to create, maintain, or deliver your website;
• competent authorities, if required by law.

These providers have access only to the information necessary to perform their services.

5. Retention of Information

We retain your information only for as long as necessary for the purposes for which it was collected, including for your project management, customer support, billing, technical support, and applicable legal or accounting obligations.

6. Security

Copains puts in place reasonable measures to protect your personal information against unauthorized access, loss, misuse or disclosure.

This includes the use of secure tools, passwords, limited access, and recognized providers for hosting, payments, and communications.

7. Cookies

The Copains website may use cookies that are necessary for the proper functioning of the website, basic traffic analysis and the improvement of the user experience.

You can set your browser to refuse certain cookies. However, some features of the site may not function properly.

8. Your rights

In accordance with applicable laws in Quebec and Canada, including the Act Respecting the Protection of Personal Information in the Private Sector in Quebec and PIPEDA in Canada, you may request access to, correction or deletion of your personal information, subject to applicable legal obligations.

To exercise your rights, contact us at:

hello@simon-gagnon.com

9. Privacy Officer

If you have any questions about the protection of your personal information, you can contact:

Responsible: Simon Gagnon
Email: hello@simon-gagnon.com

Terms of Use

Last updated: [date]

By using the Copains site, you agree to these terms of use.

1. Use of the Site

You agree to use the Buddies Site only for lawful and reasonable purposes.

You agree not to use the Site to:

• transmit false information;
• attempt to access unauthorized areas;
• adversely affect the operation of the site;
• place a fraudulent or abusive order;
• infringe the rights of Copains or third parties.

2. Services offered

Copains offers website building services for artisans, creators, small businesses, and local projects.

Packages, prices, promotions and options displayed on the site are subject to change without notice.

3. Accuracy of information

We make every effort to ensure that the information displayed on the site is accurate and up-to-date.

However, Copains does not guarantee that descriptions, prices, promotions, deadlines or availability are free of errors. In the event of an error, Copains reserves the right to correct the information or refuse an order before the start of the project.

4. Orders and Payment

When an order or request is submitted through the site, Buddies will contact you to confirm project details, payment, and next steps.

Payments are processed by Stripe.

The start of the project may be conditional on the receipt of an initial payment, a subscription, a written approval or the information necessary for the realization of the site.

5. Client Responsibilities

The customer is responsible for providing accurate, complete and up-to-date information.

The client is also responsible for providing the texts, images, logos, descriptions, prices, commercial policies or other content necessary for the creation of its site, unless otherwise agreed.

The customer confirms that it has the necessary rights to use the content transmitted to Copains, including photos, logos, texts, trademarks, trade names and other visual elements.

6. Intellectual property

The texts, images, visuals, logos, models, structures, content and elements of the Copains site are the property of Simon Gagnon / Copains or their respective owners, unless otherwise indicated.

They may not be copied, reproduced, distributed or used without written permission.

The content provided by the customer remains the property of the customer.

Items created specifically for the Client as part of a Project become usable by the Client on the agreed terms, once applicable payments have been received.

7. Access to the delivered website

Depending on the plan chosen, Copains can offer different levels of access to the website, including or without WordPress admin access.

If admin access is provided, the customer is responsible for the changes they make themselves. Support or repair fees may apply if a modification made by the customer causes a technical problem.

8. Limitation of Liability

Copains cannot be held liable for indirect damages, loss of revenue, loss of data, interruptions of service, problems related to third-party providers or errors caused by misuse of the site.

Copains does not warrant that the site will be free of interruptions, errors or technical problems at all times, but undertakes to act reasonably to correct any problems under its control.

9. Third-Party Services

Some services may depend on external providers, such as web hosting, Stripe, domain names, WordPress plugins, email services, statistics tools or social networks.

Copains is not responsible for any interruptions, price changes, limitations or failures of these third-party providers.

10. Jurisdiction

These Terms are governed by the laws of the Province of Quebec, Canada.

Cancellation and refund policy

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This policy applies to the services offered by Copains, including website creation, additional options, monthly subscriptions and one-time fees.

1. Digital Services

Website creation, configuration, customization, integration, design, support, and online launch services are personalized digital services.

As these services require production time and are tailored to the client's project, they are usually non-refundable once the work begins.

2. Cancellation before the start of the project

If you wish to cancel your order before the work has begun, contact us as soon as possible at:

hello@simon-gagnon.com

If no work has been started and no non-recoverable costs have been incurred, a full or partial refund may be granted.

3. Cancellation after the start of the project

Once the work has begun, the fees paid may be retained in whole or in part to cover the time already done for planning, communication, configuration, design, development, purchase of third-party services, or management.

Copains reserves the right to evaluate each request on a case-by-case basis.

4. Monthly Fees

Monthly plans may include ongoing services like hosting, maintenance, support, updates, or certain site-related tools.

Cancellation of a monthly plan must be requested in writing to:

hello@simon-gagnon.com

Unless otherwise specified, monthly fees already billed are non-refundable.

5. One-time fees and add-ons

Some one-time fees, such as bilingual setup, installation of specific options, purchase of a domain name, configuration of an external tool, or special customization, may be non-refundable once the work has begun or the service has been booked.

6. Third-Party Domain Names and Services

Domain names, licenses, extensions, external accounts, payment fees, hosting services, or other third-party services may be subject to the refund policies of their respective providers.

In many cases, these fees are non-refundable once ordered or activated.

7. Requests for correction

If an error is caused by Buddies in the configuration or delivery of the site, we will make reasonable efforts to correct it.

Requests for correction must be sent within a reasonable period of time after delivery or publication of the site.

Changes of idea, new applications, additions to content, changes in structure or modifications outside the original mandate may result in additional costs.

8. Custom Orders

Custom projects, special requests, custom sites, special integrations or configurations tailored to a specific need are non-refundable once production has begun.

9. Contact

If you have any questions about a cancellation, refund or correction request, please contact us at:

hello@simon-gagnon.com
Buddies
Responsible: Simon Gagnon